Ordering & Payment

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Visa, Mastercard, American Express, and other major payment methods at checkout.

 

CAN I MODIFY OR CANCEL MY ORDER AFTER PLACING IT?

Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.

 

DO YOU OFFER DISCOUNT CODES OR PROMOTIONS?

Yes! Sign up for our newsletter to receive exclusive discounts and promotions.

 

WHY WAS MY PAYMENT DECLINED?

Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.

 

Shipping

 

DO YOU OFFER FREE SHIPPING?

Yes! We offer free shipping.

 

HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDER?

United Kingdom: 6-12 business days

 

CAN I TRACK MY ORDER?

Yes! When your order has been shipped, you will receive another email with tracking details so that you can monitor your delivery.

 

WHAT SHOULD I DO IF MY ORDER HASN'T ARRIVED?

If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at info@elainethelabel.com and we’ll be happy to assist you.

 

Returns

 

WHAT IS YOUR RETURN POLICY?

We only accept returns for defective, damaged, or incorrect items.
Returns for change of mind, sizing, colour, or personal preference are not accepted.

 

IS THE RETURN SHIPPING FREE?

Return shipping is covered by us only for defective or incorrect items.
All approved refunds are subject to a £10 processing fee.

 

DO I HAVE TO PAY FOR RETURN SHIPPING?

No return shipping costs apply for defective or incorrect items.
However, a £10 processing and handling fee is deducted from all refunds.

 

CAN I EXCHANGE AN ITEM?

Yes, exchanges are only available for defective or incorrect items, subject to stock availability.
No exchanges for size, colour, or preference changes.

 

WHEN WILL I RECEIVE MY REFUND?

Refunds are processed within 10 business days after inspection and approval.
A £10 processing fee is deducted from all approved refunds.

 

Contact Us

 

Elainethelabel.com

Operated by: Bravo Enterprises LLC, a company registered in the United States of America.
Customer Service Hours: Monday - Friday: 9:00 - 22:00 GMT
Email: info@elainethelabel.com
Phone Number: +19177303184
EIN: 36-5150906
Registered Address: 312 W 2nd St, Unit #A2299, Casper, WY 82601, United States